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Frequently Asked Questions

Frequently Asked Questions About Feline Minds

Do I need a cat behavior consultation?

We assist people facing all kinds of challenges with their cats! People may be planning ahead because they are expecting a baby or want to add to their feline family. Other folks reach out because of an ongoing behavior problem with their cat. For one reason or another, they are finally ready to get help.

We are here to help if:

  • you have questions or concerns about your cat’s behavior
  • need help with a serious cat behavior problem
  • want a second opinion about your cat’s behavior
  • want to prepare for some household changes (e.g., moving, new baby)

How much does a consultation cost?

See our booking page for our current services and fees.

Why don’t you offer in-person visits?

We have offered remote consultations since 2008. We used to do phone consultations but during the pandemic we realized the power of video calls! When we offered in-home visits, many cats would be nervous with strangers and hide. Now we can see you and your cats! Video calls still allow us to observe your cat’s environment. We can also demonstrate techniques like training.

Video consultations have worked well for us and our clients. They also allow us to service cat guardians anywhere in the world without a travel fee. 

Two black kittens

What can I expect during our session?

Once we have your intake form, we will take a look and then email you to ask for additional materials (e.g., videos, photos, veterinary records). We review these materials carefully before we meet so we are prepared with questions and a plan.

We typically start our video session by asking more questions about your cat(s). We’ll discuss the home environment and routine, and the cat behavior problem itself.

Next we give you our thoughts on the reasons for the behavior problem, and discuss approaches for solving it. This includes but isn’t limited to:

  • environmental changes
  • human behavior modification
  • training for your cat

YOU WILL BE GIVEN HOMEWORK! Behavior modification takes time, so be prepared to dedicate some time to your cat! We’ll wrap up by giving you time for questions, and review next steps. Each initial consultation comes with limited follow-up support via email (for one month). 

What happens after our session?

We will provide you with a brief written summary of our recommendations. This may include video and product links, as well as supportive handouts.

You’ll receive an email one week after we meet asking for a short update. We’ll also send you a “close out” email after about a month to see how things are going. You are welcome to email us questions for one month following our session. We do our best to get back to your emails within one business day.

If you have A LOT of questions after we meet, or you’re still having issues at the end of the month, we probably need a follow up session!

Will I need multiple sessions?

For more complex problems, we recommend more than one session. It is challenging to cover everything we would like to in one hour — especially when there’s a lot going on!

A bicolor calico cat stretching out her front paws.

What kind of guarantees do you provide?

We cannot make guarantees about any specific outcome. We can promise you that we will help you better understand your cats’ behavior. We will give you advice based on a humane approach, and a deep understanding of cat behavior. We’ll take into consideration your individual cats, environment, and situation.

We have been working with cats and their humans for decades. We also stay up to date on current techniques through ongoing professional education and networking. Learn more about our education and backgrounds here.

What is your approach to solving cat behavior problems?

We focus on using methods that are gentle and respectful to your cat, minimizing any potential fear or discomfort. We use positive reinforcement techniques. This means rewarding good behaviors, rather than using punishment or aversives. We want you and your cat to have a positive and trusting relationship!

Can you recommend medication?

We are not veterinarians and cannot recommend or prescribe specific medications. We are happy to work with your veterinarian. We can also connect your veterinarian with a veterinary behaviorist who can assist with choosing the right medication for your cat.

Why do I have to take my cat to the veterinarian before we meet?

We require a clean bill of health from a veterinarian before consultations for

  • litter box avoidance
  • sudden onset aggression

We may require a veterinary check for other behavior issues.

Behavior changes in cats are often linked to underlying health problems. A veterinarian can rule out any physical causes for your cat’s behavior before we focus on behavior modification. If your cat does have a health issue, all of the behavior modification in the world may not help!

Sometimes, behaviors that seem behavioral are caused by pain or discomfort. Pain can make your cat more likely to show behaviors like biting or scratching. Behavioral health depends on physical health! We recommend routine physical examinations for your cats.

Black and white cat

Why can’t I find an appointment on your scheduler?

Unfortunately, we can only take on a limited number of new clients. To keep our appointments manageable, we opt to only post appointments for 2 to 4 weeks out. Our appointments do fill quickly. If there are no appointments on the scheduler for the next few weeks, that means we are fully booked. We recommend you check back at a later time. We are also happy to refer you to another qualified behavior consultant if you get in touch.

What if I don’t want to do what you recommend?

We give you our best advice, based on your cat and your situation. We always try to be flexible and offer options. The advice we give is based on years of experience and from helping thousands of other cat guardians! That said, you are free to choose how you use the advice we give you!

What forms of payment do you accept?

We take Paypal. If that doesn’t work for you, let us know and we can discuss alternatives!

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